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iWeMatch ("iWeMatch", "we", "us", or "our") is committed to protecting the privacy and security of information entrusted to us by our users.
This Privacy Policy explains how iWeMatch collects, uses, stores, shares, protects, retains, and deletes information when you use the iWeMatch mobile application, website, services, and related platforms (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
iWeMatch is a referral-based matrimonial matchmaking platform designed to facilitate meaningful introductions between individuals seeking serious matrimonial relationships.
The platform may involve:
Because the Services involve personal profiles and potentially sensitive information, we apply appropriate safeguards to protect user information.
We collect information that you voluntarily provide, information generated through your use of the Services, and information that may be provided through your Referrer or other authorized sources.
Depending on your method of registration, we may collect:
During profile creation and onboarding, we may collect information such as:
You should provide information that is accurate, current, and not misleading.
iWeMatch operates on a trusted referral-based model.
We may collect and process:
This information helps us operate the referral-based matchmaking model and facilitate appropriate introductions.
Users may provide preferences regarding potential matrimonial partners.
These may include:
Partner Preferences may be used to generate personalized recommendations through iMatch and other matchmaking functionality.
Your Partner Preferences are intended primarily to support matchmaking and are not necessarily visible to other users unless expressly permitted by the applicable feature or settings.
iWeMatch may process profile information, Partner Preferences, referral relationships, network information, verification status, and other relevant information to generate recommendations.
This may include:
The purpose is to help users discover potentially relevant matrimonial connections.
iWeMatch may offer optional or required verification services depending on the applicable onboarding or membership process.
Verification may include:
Users may be required to provide supporting documents for verification.
Examples may include:
We collect only information reasonably necessary for the relevant verification purpose.
Verification documents are used to:
Verification documents are not intended to be publicly displayed as part of a user's profile.
Users joining iWeMatch through a referral may be required to complete an onboarding process before gaining access to certain Services.
The onboarding process may involve:
iWeMatch may decline an application if:
Our onboarding team may ask users questions or request supporting documentation relating to information already provided in their profile.
For example, we may request clarification or supporting documentation concerning:
Users should provide truthful and accurate responses.
iWeMatch follows the principles of data minimization and purpose limitation and does not intend to retain personal information indefinitely.
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
The retention period may depend on:
If an onboarding application is declined, iWeMatch will retain personal information and verification documents only for the period reasonably necessary to:
Subject to these requirements, information and documents that are no longer required will be securely deleted or permanently anonymized within the applicable retention period.
Identity documents, address proofs, education documents, employment documents, salary documents, and other verification materials will not be retained indefinitely.
Once the applicable retention period expires, such documents will be securely deleted from active systems and storage locations under the control of iWeMatch, subject to lawful retention requirements.
Where technically and legally feasible, temporary processing copies, cached copies, and other working copies will also be removed.
Certain encrypted backup copies may remain temporarily in backup or disaster-recovery systems until they are automatically overwritten or deleted according to the applicable backup retention cycle.
In certain circumstances, iWeMatch may retain limited information even after an account or application is deleted.
This may include:
Such information will be limited to what is reasonably necessary and will not be retained longer than required for the relevant purpose.
A user whose application has been declined may be permitted to reapply after the applicable waiting period using a new referral code from another Referrer.
A new application does not guarantee acceptance.
Each application may be subject to the onboarding criteria and verification requirements applicable at the time of reapplication.
Where limited information from a previous application is lawfully retained, iWeMatch may use it for legitimate security, fraud-prevention, compliance, or operational purposes.
Users may request deletion of their iWeMatch account through the Support Centre or the designated privacy request mechanism provided by iWeMatch.
Upon receiving a valid account deletion request, iWeMatch will:
Where the user is a Referrer, account deletion may require additional processing time because references, introductions, or network relationships associated with that Referrer may need to be appropriately managed or reassigned.
Deletion of the account may affect the user’s ability to access or use certain Services.
When you use our Services, we may automatically collect certain technical and usage information, such as:
This information may be used for:
Where enabled and permitted by the relevant device settings, iWeMatch may process location-related information for features such as:
Users can manage device-level location permissions through their device settings where applicable.
We may use personal information to:
Where applicable, we may process information to:
iWeMatch does not sell personal information to third parties for their independent marketing purposes.
We may share information where reasonably necessary with:
We may use trusted third-party providers for:
Such providers may process information only as necessary to provide their services and subject to applicable contractual and security requirements.
Information may be disclosed where required by applicable law, regulation, legal process, or lawful government request.
Information may be transferred as part of a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, subject to applicable law.
iWeMatch is a matchmaking platform and certain profile information may be displayed to other eligible users depending on:
Users control certain visibility settings through the Services.
Verification documents such as government IDs, salary documents, and other supporting documents are not intended to be publicly displayed to other users.
Depending on available features, users may control aspects of their profile visibility, including options such as:
Users should review their profile visibility settings regularly.
Where messaging or communication features are available, iWeMatch may process:
We may use such information to provide the communication service, maintain security, investigate abuse, and enforce our policies.
Users may report profiles, messages, or other activity that they believe violates iWeMatch policies.
Reported information may be reviewed by authorized personnel for:
Our website and certain Services may use cookies, SDKs, analytics tools, or similar technologies to:
Users may control certain cookie settings through their browser or device.
iWeMatch implements reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Depending on the nature of the information, safeguards may include:
No method of electronic transmission or storage can be guaranteed to be completely secure. Users should also take reasonable steps to protect their account credentials and devices.
Access to verification documents is restricted to authorized personnel who require access for legitimate verification, security, compliance, or support purposes.
iWeMatch may maintain access logs for sensitive documents and verification activities.
Where supported by our systems, temporary access mechanisms may be used to limit exposure to sensitive documents.
iWeMatch is intended for individuals who are legally eligible to use a matrimonial matchmaking service.
We do not knowingly collect personal information from children who are not legally eligible to use the Services.
If we become aware that information has been collected from an ineligible child, we will take reasonable steps to delete the information in accordance with applicable law.
Depending on the infrastructure and service providers used by iWeMatch, personal information may be processed or stored in India or other jurisdictions.
Where information is processed outside the user's jurisdiction, iWeMatch will take reasonable steps to ensure appropriate safeguards are applied as required by applicable law.
The Services may integrate with third-party services, including payment platforms, app stores, authentication providers, cloud infrastructure, analytics providers, verification services, and communication services.
Your use of third-party services may also be governed by the privacy policies of those providers.
iWeMatch is not responsible for the independent privacy practices of third parties outside our control.
Payments and subscriptions made through Apple App Store or Google Play may be subject to the respective platform's payment, subscription, and privacy policies.
iWeMatch may receive transaction-related information necessary to provide the purchased service, manage subscriptions, process refunds where applicable, and maintain appropriate records.
Where permitted by applicable law, we may send information regarding:
Users may opt out of certain promotional communications using available unsubscribe or notification settings.
Service-related communications, such as security alerts, onboarding updates, verification requests, and important account notifications, may continue where necessary.
Users are responsible for ensuring that information provided to iWeMatch is:
Users should not upload documents belonging to another person unless expressly authorized and permitted by iWeMatch.
Users should not attempt to circumvent verification, onboarding, security, or account restrictions.
iWeMatch may retain and process limited information necessary to detect and prevent:
Where necessary, such information may be retained beyond the ordinary account or document retention period, subject to applicable law.
Users may update certain profile information through the Services.
Where information has already been verified, changes may require additional verification.
iWeMatch may retain historical verification or audit information where reasonably necessary for security, compliance, fraud prevention, or dispute resolution.
Subject to applicable law, users may have rights relating to their personal information, including rights to:
Certain rights may be subject to legal or operational limitations.
You may submit a privacy-related request through:
Support Centre: [Insert Support Centre URL]
Email: privacy@iwematch.com
When submitting a request, we may require reasonable information to verify your identity and protect your account and personal information.
iWeMatch is committed to addressing privacy-related concerns, complaints, and grievances in a timely and appropriate manner.
If you have any concern regarding:
you may contact our designated Grievance Officer / Privacy Contact through the details provided below.
Grievance Officer / Privacy Contact:
Name: Atit Jain
Designation: Senior Compliance
Email:
Address: F-88, First Floor, Ashok Vihar, Phase – 1, Delhi 110052
We will review and address your grievance in accordance with applicable law and our internal grievance redressal procedures.
Where additional information is required to investigate a grievance, we may request reasonable information from you to verify your identity and understand the issue.
iWeMatch is committed to processing personal information in accordance with applicable data protection and privacy laws.
For users in India, iWeMatch intends to comply with applicable provisions of India's Digital Personal Data Protection framework, together with other applicable laws, rules, regulations, and directions governing the collection, processing, storage, protection, and deletion of personal information.
Depending on the nature of the Services and the location of the user, other applicable privacy and data protection laws may also apply.
We may update our privacy practices, systems, policies, and procedures from time to time to comply with changes in applicable laws and regulatory requirements.
Nothing in this Privacy Policy limits any rights that users may have under applicable law.
iWeMatch may update or modify this Privacy Policy from time to time to reflect:
When we make changes, the updated Privacy Policy will be published through the applicable iWeMatch platform or website.
The “Last Updated” date at the beginning of this Privacy Policy will be revised whenever the policy is materially updated.
Where required by applicable law, we may provide additional notice or obtain consent before implementing material changes to our processing practices.
We encourage users to periodically review this Privacy Policy to understand how iWeMatch protects and processes personal information.
If you have questions, concerns, or requests relating to this Privacy Policy or the privacy practices of iWeMatch, you may contact us using the details below.
iWeMatch
Legal Entity Name: Aritone Global Ventures Limited
Registered Office: F-88, First Floor, Ashok Vihar, Phase – 1, Delhi 110052
Email: support@iwematch.com
Privacy Email: privacy@iwematch.com
Support Centre: https://iwematch.com/contact
Website: https://iwematch.com
